General Terms & Conditions
These terms govern the contractual relationship between the sole proprietorship Moritz Schiller (Taveno Solutions) and clients for consulting, development and marketing services.
As of: May 2026
The German language version of these terms is the legally binding one. The English version is for orientation only.
§ 1 Scope
(1) These General Terms and Conditions ("Terms") apply to all contracts between Moritz Schiller, trading as "Taveno Solutions" (Bachstraße 53 e, 46149 Oberhausen, Germany; "Contractor") and clients ("Client") for consulting, development, marketing and AI integration services.
(2) Deviating terms of the Client are not recognised unless agreed to in writing by the Contractor.
(3) These Terms apply exclusively to entrepreneurs within the meaning of § 14 of the German Civil Code (BGB).
§ 2 Conclusion of contract
(1) Offers by the Contractor are non-binding unless explicitly marked as binding.
(2) The contract comes into effect upon written order confirmation by the Contractor, signed return of an offer, or commencement of the services. Written form includes text form (e.g. email).
§ 3 Scope of services
(1) The content and scope of services are defined in the relevant offer or Statement of Work (SoW). Unless explicitly designated as a contract for work (§ 631 BGB), services are services within the meaning of § 611 et seq. BGB; no specific economic outcome is owed.
(2) Consulting services, SEO/AEO/GEO measures, performance marketing and AI integration are typically services. Programming and design work with a clearly defined deliverable may be agreed as a contract for work.
(3) The Contractor may engage suitable subcontractors and third-party providers (in particular AI providers such as OpenAI, Anthropic, Google). Data protection requirements are observed.
§ 4 Client cooperation
(1) The Client provides the Contractor with all required information, access, documents and materials in due time and in suitable form.
(2) The Client appoints a primary contact with decision-making authority and additional subject-matter contacts as needed.
(3) The Client ensures that content (text, images, data) provided to the Contractor is free of third-party rights or that necessary licences exist. The Client indemnifies the Contractor against any third-party claims in this regard.
(4) Where service delivery is delayed for reasons attributable to the Client, agreed deadlines are extended accordingly; agreed fees remain owed.
§ 5 Deadlines
(1) Deadlines are only binding if expressly agreed as binding in writing.
(2) Force majeure and other obstacles for which neither party is responsible (e.g. outages of external AI providers, prolonged illness) extend deadlines reasonably.
§ 6 Fees
(1) The fees agreed in the offer apply. Amounts are in EUR net, plus statutory VAT, unless stated otherwise.
(2) If the small business regulation (§ 19 UStG) applies, no VAT is shown.
(3) Time-based billing is in 15-minute increments. Travel time counts as working time.
(4) For projects with a net order volume of EUR 5,000 or more, the Contractor may invoice an advance payment of 30 % at contract conclusion.
§ 7 Payment
(1) Invoices are due within 14 days of the invoice date without deduction.
(2) Statutory default interest under § 288 BGB applies in case of payment delay. The default lump sum of EUR 40 under § 288 (5) BGB remains reserved.
(3) The Client may only set off claims that are undisputed or finally determined.
§ 8 Rights of use
(1) Upon full payment of the agreed fee, the Contractor grants the Client a simple, non-exclusive right to use the deliverables (text, design, code, concepts) for the agreed purpose and to the agreed extent.
(2) Until full payment, all rights remain with the Contractor; use of the deliverables is not permitted.
(3) The Client acquires no rights to open-source components, third-party software or AI models beyond their respective licence terms.
(4) The Contractor reserves the right to mention the project as a reference after launch. This may be deviated from in writing upon the Client's request.
§ 9 AI tools and third-party providers
(1) The Contractor may use AI-supported tools (e.g. OpenAI, Anthropic, Google) to deliver services. Content and data provided by the Client are processed exclusively under the relevant DPAs and are not released for model training without the Client's consent.
(2) The Contractor does not warrant the substantive correctness of AI-generated outputs. Reviewing such content prior to productive use is the Client's responsibility.
§ 10 Data protection and processing
(1) Where the Contractor processes personal data on behalf of the Client, the parties conclude a Data Processing Agreement under Art. 28 GDPR before processing begins.
(2) The current privacy policy of the Contractor applies otherwise.
§ 11 Confidentiality
(1) Both parties undertake to treat all confidential information of the other party as confidential and not to use it for their own purposes outside the contract.
(2) This obligation applies for the duration of the cooperation and three years thereafter.
§ 12 Warranty
(1) For work-contract deliverables, the Contractor provides warranty as required by law, but limited to subsequent performance (cure or re-delivery at the Contractor's choice).
(2) If subsequent performance fails, the Client may rescind or reduce the fee under statutory provisions.
(3) The warranty period is twelve months from acceptance or handover.
§ 13 Liability
(1) The Contractor has unlimited liability for intent and gross negligence, for injury to life, body and health, and under the Product Liability Act.
(2) For slightly negligent breaches of essential contractual obligations (cardinal duties), liability is limited to the contract-typical foreseeable damage; otherwise, liability for slight negligence is excluded.
(3) Liability for lost profits, indirect damages, data loss and business interruption is excluded — except in the cases of paragraph 1.
(4) Liability per damage event is limited to a maximum of twice the net fee agreed for the relevant service, but no more than EUR 100,000.
§ 14 Term and termination
(1) Individual projects end with delivery of the agreed services. Ordinary termination is excluded unless agreed otherwise.
(2) Ongoing consulting or service contracts may be terminated by either party with one month's notice to the end of the month, unless a minimum term is agreed.
(3) The right to extraordinary termination for cause remains unaffected.
(4) Terminations require text form.
§ 15 Final provisions
(1) The law of the Federal Republic of Germany applies, excluding the UN Convention on Contracts for the International Sale of Goods.
(2) Place of performance and exclusive place of jurisdiction for all disputes is — to the extent legally permissible — Oberhausen.
(3) If individual provisions are or become invalid, the validity of the remaining provisions remains unaffected. The invalid provision is replaced by a valid one that comes closest to the economic purpose of the invalid provision.
(4) Amendments and supplements to the contract require text form. This also applies to a waiver of this text form requirement.